FAQs

What is Shop For Me?

Shop For Me is Mediclick's hassle-free personalized service for purchasing all your healthcare needs. One of our representatives will place an order for you. The fee for the service is PHP 99.

How do I create or register for a Mediclick account?

To register, go to the top right corner of the page and look for the Sign Up icon. Click the Sign Up icon. Then click "Sign Up Now!" button. Enter your details. Once logged in, you may already browse through our products and place an order.

Can I order without an account?

Yes, it is possible to order without an account. We encourage you to create an account to receive special program(s) and/or promotion(s) in the future.

How much is delivery? How long will delivery take?

Delivery is within two (2) to three (3) days from receipt of order (Sundays are not included). Delivery fee is PHP 39 within Metro Manila and PHP 199 for the rest of Luzon. For orders PHP800 and above in Metro Manila, delivery is free.

Can you deliver outside of Metro Manila?

We deliver in Metro Manila and the rest of Luzon.

What payment method(s) can I use?

We accept cash-on-delivery (COD), credit card, GCash, direct debit (BPI and UB)

What is your return and refund policy and process?

Please refer to this document for Mediclick Return and Refund Policy.

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